About Us


Aura is situated in the heart of Barbican’s famous market in Whitecross Street. The décor reflects a timeless elegance and a haven of tranquillity with a caring and peaceful environment. All treatment rooms are infused with the benefits of aromatherapy scents, subtle lighting and gentle soothing music to calm the mind and create a real sensory experience to escape from city life.

Our incomparable range of treatments and industry leading brands along with our caring, highly skilled and dedicated team gives clients complete confidence. At Aura we understand your beauty concerns and always listen to your views. We aim to provide outstanding quality treatments alongside exceptional customer service in a relaxed environment. We look forward to seeing you.

Membership Bodies & Qualifications

We are a member of The British Association of Beauty Therapy and Cosmetology and of the Guild of Professional Beauty Therapists. In keeping with our commitment to cleanliness, safety and hygiene, we sterilise and sanitise equipment for all services and treatments. The staff at Aura have attended over 50 workshops specifically in skin care with an award of certification of being skin experts other qualifications obtained are from reputable institutes including a BSc (Hons) in Cosmetic Science.

Consultations

You are welcome to receive a complimentary confidential consultation to enable you to have thorough advice and knowledge before you go ahead with your treatment.

Contra-Indications

Please be aware that some treatments may not be suitable for some clients this can be discussed at the consultation where possible our therapist will happily suggest an alternative.

For Your Comfort

Robes and slippers can be provided for your comfort, please ask your therapist who will be happy to provide this for you. Modesty is kept at all times during your treatment you will be covered by warm blankets and soft towels at all times.

Appointments

It is our policy to take credit card details for any appointment of 60 minutes plus. If the required 24 hours cancellation notice is not adhered to a 50% fee will be charged. Please arrive promptly for your treatment in cases of lateness our therapist will strive for the best treatment possible in the time remaining. We regret that it may be necessary to treat appointments as cancelled if clients arrive more than 15 minutes late without informing us. To ensure you get your preferred appointment we recommend you schedule your next service prior to leaving the salon. Some treatments may require a patch test 24 hours prior to your appointment, you will be informed of this at the time of booking. Aura is not responsible for personal belongings left unattended at our premises so please take care of your belongings.

Cancellation Policy

For the benefit for you and other clients please notify us of any changes or cancellations at least 24 hours for a single treatment and 48 hours for multi-treatments/package prior to your appointment, otherwise a 50% fee will be charged. This also applies to our course bookings. Courses are valid for 12 months after pre-payment.

Gift Certificates / Retail

Whatever the occasion the ideal gift is just a phone call away treat your friends or family to one of our luxurious treatments with our gift vouchers perfect for Birthdays, Anniversaries, Mother’s Day or simply wanting to say Thank you. Call us and we can arrange a personalised gift certificate in a special gift box which can be sent to the purchaser or the recipient. A large selection of retail products are available for purchase please ask at reception. Gift vouchers are non-refundable and valid for 12 months. We regret that we cannot take responsibility for lost vouchers so please look after them.

For Hire

For the ultimate day out Aura can be yours exclusively. You and your friends will have a truly memorable experience being pampered from top to toe as we open our treatment areas to cater for you. We can arrange for you corporate, birthdays and hen parties. Drinks and canapés can be provided please contact us for more information.

Loyalty Programme

All clients will be included in our generous Loyalty Programme. Corporate and student discount schemes available please call to enquire.

We are always open to suggestions here at Aura we believe the treatment is all about you so please let us know how to better serve you.